Volvo Car (Thailand) clarifies Volvo EX30 fire incidents, reaffirming "Free Battery Module Replacement" starting 22 May 2026

Volvo Car (Thailand) Clarifies Volvo EX30 Fire Incidents, Reaffirming "Free Battery Module Replacement" Starting 22 May 2026

Following the hot topic on the roads that many are currently paying attention to, recently, Volvo Car (Thailand) Co., Ltd. issued an official clarification letter dated 18 May 2026 regarding the fire incidents that occurred with the popular compact electric car model, the Volvo EX30. The company expressed its concern, while immediately expediting care and remedy for the damages of those affected.

Summary of the Volvo EX30 Fire Incidents

• Number of cases found: Currently, 2 fire incidents have occurred in the past.
• Affected models: Both vehicles involved were in the group with "battery overheating" issues, which are found in the Volvo EX30 Single Motor Extended Range and Twin Motor Performance models.
• Initial cause: From the engineers' inspection, it was found that both vehicles involved had been charged to a level higher than 70%, which exceeds the level previously recommended by the company in a guidance letter sent to the affected customer group prior to this.

Initial Troubleshooting Methods Recommended by Volvo Thailand

To prevent recurring accidents while waiting for a permanent fix, Volvo has safety recommendations that emphasize strict adherence for Volvo EX30 owners in the at-risk group:

• Limit charging: Users are advised to limit battery charging to no more than 70% only.
• Result: Following this measure will be a crucial help in eliminating the battery overheating issue while waiting in queue for the new battery module replacement.

Remedy Measures and Claim Schedule

Volvo Thailand has prepared a Recall plan to replace this problematic part for customers, with the following detailed steps:

• Customer contact: Volvo's customer relations team will begin contacting the affected group of Volvo EX30 customers within this week to make appointments.
• Commencement date: Services to replace the new battery module will begin on 22 May 2026 onwards.
• Repair duration: Attending the service will take approximately 3 days. This duration includes a thorough quality inspection at every step and various preparations of the vehicle before returning it to the customer.

Motorist Advice

Recommendations for those who have just collected their car and those who are planning to buy, what should you do?

1. For current owners :

• Check your car model: Verify whether your vehicle is the Single Motor Extended Range or Twin Motor Performance model.
• Adjust charging habits immediately: Adjust the settings on the car screen or application to limit charging (Charging Limit) to 70% immediately for maximum safety.
• Stand by for a call: Prepare to wait for a contact from Volvo's customer relations team within this week to request an appointment at the service centre. This module replacement is free of charge and takes about 3 days.

2. For prospective new customers:

• Do not panic: This incident has been clarified with a clear resolution path from the Thai service centre, and Volvo Car (Thailand) still reaffirms its international safety standards.
• Verify with the sales consultant (Sales): If you are collecting your car soon, it is recommended to explicitly ask the showroom if the specific car to be delivered to you is a lot that has already had its battery module replaced with the new set from the factory to resolve this issue, for your peace of mind from day one.

Full Statement from Volvo Car (Thailand) Co., Ltd. (Dated 18 May 2026):

"Volvo Car (Thailand) Co., Ltd. wishes to express its deep concern regarding the two past incidents of fire involving Volvo EX30 vehicles. The company has been closely monitoring and inspecting the details of each case and has immediately taken appropriate steps to provide care and remedy for the damages of those affected upon the occurrence of the incidents.

Both vehicles involved in the incidents are in the group affected by the case of battery overheating in Volvo EX30 Single Motor Extended Range and Twin Motor Performance models. From the initial inspection, it was found that the battery charging was at a level exceeding 70%, which is beyond the level recommended by the company according to the letter previously sent to inform the affected customers.

The company would like to emphatically remind you with concern and request that customers using Volvo EX30 vehicles within the affected group strictly follow the safety recommendations by limiting the charge to no more than 70% until receiving a new battery module replacement. Following the said advice is an important measure that will help eliminate the high heat issue of the battery while awaiting the battery module replacement.

The company will begin contacting Volvo EX30 customers in the affected group within this week through the customer relations team to schedule appointments for the new battery module replacement service, scheduled to commence from 22 May 2026 onwards.

Attending the said service will take a duration of approximately 3 days, which includes a detailed quality inspection before delivery, as well as vehicle preparation in various aspects to ensure customers receive confidence and the best user experience.

Volvo Car (Thailand) Co., Ltd. reaffirms its commitment to continuously caring for customers and executing every step under international safety standards going forward."

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